London
Sonam Kapoor, who is in London right now to shoot for an ad, took to her Twitter account today to share her scary experience of taking an Uber in the city.
Sonam tweeted in the early hours of Thursday that while travelling with Uber in London she had the scariest experience with her driver, which left her completely shaken.
She tweeted, “Hey guys I’ve had the scariest experience with @Uber london. Please please be careful. The best and safest is just to use the local public transportation or cabs. I’m super shaken.”
In her tweet, Sonam even asked her followers to be more careful while taking a cab in the city and urged them to take a local public transportation or cabs instead.
After which, a Twitter user asked Sonam to share the details of what exactly happened with her. To which she replied, “The driver was unstable and was yelling and shouting. I was shaking by the end of it.”
After Sonam shared her troubling experience with Uber many of her followers poured in support for her. This is when a spokesperson from Uber replied to the tweet and apologized for Sonam’s experience.
They wrote, “Sorry to hear about this, Sonam. Can you please send us a DM with your email address and mobile so we can look into this?”
To which Sonam replied, “I tried complaining on your app, and just got multiple disconnected replies by bots. You guys need to update your system. The damage is done. There is nothing more you can do.”
When Sonam complained about the failed support system of the app-based cab service provider, she again received the same reply from Uber, after which she tweeted a bot emoji, calling the company out.
This was the reply she got after that:
After Sonam’s tweet, her followers bashed Uber for not taking immediate action. A user wrote, “We need immediate action, let me know what action have U taken. Else stop Ur services in India, if you don’t know how to take care of customers.”
