The Ministry of Petroleum & Natural Gas in a statement said that it is soon going to launch a new facility in which the LPG customers will have a choice deciding which distributors they want their cylinders to refill from.
The new facility will help the customers to choose their “Delivering Distributor” from the list of distributors catering to their address within their Oil Marketing Company (OMC). In the pilot phase, which will be launched shortly, this facility will be available in Chandigarh, Coimbatore, Gurgaon, Pune, and Ranchi.
An official said the service would not only empower customers by way of enhanced choice, but also inspire healthy competition among the distributors to provide good service to the customers.
How it works
While booking a LPG refill through mobile app/customer portal using registered login, the customer would be shown the list of delivering distributors along with their performance rating shall be displayed. The customer can opt for any of the distributors from the list applicable for his/her area to get an LPG refill delivery.
The facility of online transfer of an LPG connection to another distributor serving in the same area has been provided to customers through the respective OMC web portals as well as their mobile apps.
Source distributor has the option to contact the customer and persuade him/her. If the customer is convinced, he/she can withdraw the portability request within the stipulated time of three days. Otherwise, the connection gets transferred to the target distributor automatically.
The Oil Marketing Companies under the Ministry of Petroleum and Natural Gas are constantly upgrading their facilities to provide a seamless digital experience to the customers.The need for contactless transactions has been amplified in view of the restrictions imposed due to COVID-19. Leveraging technology, OMCs have adopted the following digital initiatives to help customers to book and pay for their LPG refills through digital platforms.
