With FASTag becoming mandatory from January 1, 2021, and to ensure its smooth implementation, National Highways Authority of India (NHAI) has updated its mobile app ‘My FASTag App’ with a new feature to ‘Check Balance Status’ by simply entering the vehicle number.
This new feature will help both highway user and toll operator to check tag balance status on real-time basis and eliminate the problem of dispute on tag balance. This check balance status feature will help FASTag users to verify status of the vehicle from FASTag App during their passage through a toll lane in case the tag status has not been updated in the toll plaza server due to any reasons.
In addition to this, the authority has reduced the refresh time limit of blacklisted tags from 10 minutes to 3 minutes.
The My FASTag App will show FASTag wallet balance status in form of color codes –
- Green for active tag with sufficient balance
- Orange for tags with low balance
- Red for blacklisted tags
In case of low balance (Orange status), the vehicle users can instantly recharge using the mobile app or avail instant recharge facility at toll plaza Point of Sale (POS). Over 40,000 POS at the toll plazas have been set throughout the country in partnership with 26 banks. To encourage transparency in the system, the new feature has been introduced to ensure that payment of user fee is done through FASTag at toll plazas and the waiting time is reduced, which will not only save time and fuel but also will help commuters to make a hassle-free journey.
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